Refunds & cancellation

Ask for a refund and you get one. No argument, no retention script, no "let me connect you with someone."

That's the whole policy. The rest of this page is the mechanics, so nobody has to guess.

Refunds

• Within 30 days of a charge: email us and we refund it in full. We don't ask you to justify it.
• After 30 days: ask anyway. If you were charged for something you didn't use or didn't mean to renew, we'll refund it. We'd rather return the money than keep a customer who wants out.
• How it arrives: back to the card or method you paid with, processed by our Merchant of Record (Paddle, or Dodo Payments). Their systems usually settle in 5–10 business days — that part isn't ours to speed up.
• What we'll ask (once, and you can ignore it): "what were you hoping this would do?" A refund that returns an answer makes the product better. It is never a condition of the refund.

Cancelling

• Cancel from your dashboard at any time. No call, no email, no cancellation form designed to change your mind.
• You keep paid features until the end of the period you already paid for; we don't cut you off early.
• Then the account drops to the free tier. Export your history before the retention window shortens — the export is one call.
• Your receipts stay verifiable. Cancelling does not take down a single verify link. Verification is free forever, including for cancelled accounts — that promise doesn't have a billing condition attached.

The Done-for-you tier

The managed tier is a fixed-scope engagement, not a subscription, so it works differently: it's quoted and contracted up front with a stated deliverable. The pilot carries a full refund if it produces no verified receipts. Terms are in the engagement letter — and if the letter and this page ever disagree, the more generous one applies.

Chargebacks

You're within your rights to dispute a charge with your bank, but you'll get the money back faster by emailing us — a refund is one message, a chargeback is a month. If you dispute something you believe is fraudulent, tell us too, so we can find out what happened.

Ask

Email founders@oreoasis.com with the email address on the account. One human reads it.

Oreoasis is pre-launch. The free tier and the public verify pages run; paid checkout opens when Merchant-of-Record approval lands, and until then upgrading joins a waitlist.

Related: Terms · Privacy · Abuse & takedown · Trust